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Follow-up #1 Manager / Director Small Business

Follow-up #1 for Travel Agencies & Tourism

Targeting manager / director at small business companies (1-50 employees).

Subject Line

The follow-up gap costing small agencies bookings

Email Template
Hi {{first_name}},

I reached out last week about reducing follow-up time for travel advisors at {{company_name}}. Wanted to share a quick finding that might hit close to home.

We surveyed 120 small travel agencies and found that the average time between a client inquiry and the first advisor response was 52 hours. Agencies that brought that number under 12 hours saw a 38% higher conversion rate. The gap is not about effort; it is about having the right systems in place.

Given the size of your team, even a simple automated acknowledgment with relevant trip suggestions could make a meaningful difference while your advisors prepare a personalized response.

Worth a quick conversation?
12-16% reply rate
Wednesday best day
9:30 AM best time

Personalization Tips

  • Reference the inquiry channels they use such as website forms, phone, or social media
  • Mention the types of trips their clients typically book
  • Note any live chat or chatbot they currently have on their website

When to Use

Send 3-4 days after the first email, introducing industry survey data specific to small agencies.

When NOT to Use

Avoid if the manager already uses a robust CRM with automated responses, as the pain point may not resonate.

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